Last Updated: February 8, 2026 | Effective Date: February 8, 2026
Service Point ("Company", "we", "us", or "our") operates the service-point.in website and related services (hereinafter collectively referred to as the "Service"). This comprehensive Privacy Policy outlines our practices regarding the collection, use, disclosure, retention, and safeguarding of your information when you visit our website, use our services, or interact with us. This policy is designed to comply with applicable data protection regulations including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other international privacy laws.
Important Notice: Please read this Privacy Policy carefully. If you do not agree with our policies and practices, you should not use our Service. By accessing or using Service Point, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Your continued use of the Service following any modifications to this policy constitutes your acceptance of those changes.
We collect personal information that you voluntarily provide to us, including:
When you visit or interact with our Service, we automatically collect certain technical information:
We may receive information from authorized third parties:
Under GDPR and similar regulations, we process your personal data based on the following legal grounds:
To fulfill agreements and deliver services you've requested, including processing orders, providing support, and managing your account.
To comply with applicable laws, regulations, court orders, and governmental requests, including tax, accounting, and legal requirements.
To pursue our legitimate business interests including improving services, conducting analytics, preventing fraud, and ensuring platform security.
For marketing communications, non-essential cookies, and other uses where you've explicitly opted in. You can withdraw consent anytime.
Providing services, processing transactions, sending confirmations, responding to inquiries, and delivering technical support.
Managing your account, authentication, access control, password recovery, and service personalization.
Sending service announcements, updates, security alerts, billing notifications, and administrative messages.
Sending promotional content, newsletters, and product updates only with your explicit consent. You can unsubscribe anytime.
Analyzing usage patterns, identifying trends, optimizing user experience, and improving service features and performance.
Detecting and preventing fraud, unauthorized access, abuse, and other illegal activities to protect our users and platform.
Service Point does NOT sell, rent, trade, or share your personal information with third parties for their marketing purposes. We maintain strict confidentiality agreements with all service providers.
We may share information with trusted service providers under Data Processing Agreements (DPA) including:
We may disclose your information when required by law or to:
In the event of merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have regarding your information.
All third-party service providers are carefully vetted and contractually bound to maintain the security and confidentiality of your personal data. We do not permit them to use your information for their own purposes.
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, subject to applicable legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Data | Duration of relationship + 1 year | Account management, legal obligations |
| Transaction Records | 7 years | Tax, accounting, fraud prevention |
| Communication Logs | 3 years | Service delivery, dispute resolution |
| Cookies & Tracking | Up to 24 months | Analytics, user preferences |
| Support Tickets | 2 years | Service quality, reference |
| Marketing Data | Until opt-out | Consent-based communications |
Right to Deletion: You may request deletion of your personal information at any time by contacting us. We will comply with your request within 30 days, subject to legal retention requirements. Note that deletion may affect your ability to use our services.
Important: Deleted information cannot be recovered. Some information may be retained anonymized or in aggregated form to comply with legal obligations and for legitimate business purposes.
Service Point implements comprehensive security measures aligned with industry best practices (OWASP, ISO 27001, NIST) to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
SSL/TLS 256-bit encryption for data in transit; AES-256 encryption for data at rest
Firewall protection, intrusion detection, DDoS mitigation, redundant systems
Multi-factor authentication, role-based access, principle of least privilege
Comprehensive activity logging, anomaly detection, security event monitoring
Regular penetration testing, security audits, timely patch management
Documented breach response protocol, 72-hour notification compliance
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Request access to all personal information we hold about you. We will provide this within 30 days in a portable format.
Request correction of inaccurate, incomplete, or outdated personal information.
Request deletion of your personal information under certain circumstances (right to be forgotten).
Request limitations on how we process your personal data in specific circumstances.
Request a copy of your data in a structured, commonly used, machine-readable format (CSV, JSON, etc.).
Object to processing based on legitimate interests or for marketing purposes. You can opt-out of communications anytime.
Lodge a complaint with your local data protection authority or regulatory body if you believe your rights have been violated.
Manage cookie preferences and tracking settings through browser controls or our cookie consent manager.
How to Exercise Your Rights:
Response Timeline: We will respond to all requests within 30 days (or 45 days for complex requests). We may request additional information to verify your identity.
Our Service uses cookies and similar tracking technologies to enhance user experience, analyze usage, and provide personalized content. Here's how we use them:
Most web browsers allow you to control cookies through settings. You can:
Note: Disabling essential cookies may affect the functionality and usability of our Service.
Service Point's Service is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13.
We comply with the Children's Online Privacy Protection Act (COPPA) in the United States. If we become aware that a child under 13 has provided us with personal information, we will immediately take steps to delete such information and terminate the child's account.
Parents or guardians who believe their child has provided personal information to us or has an account with us should contact us immediately at srvicpnt@gmail.com or by phone at +91 9835305705.
Our servers and data processors may be located in different countries. When you use our Service, your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country.
We implement Standard Contractual Clauses (SCCs) and Binding Corporate Rules (BCRs) to ensure adequate data protection for international transfers.
EU-US Data Privacy Framework, UK adequacy mechanisms, and other recognized legal frameworks are used for compliant transfers.
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our dedicated privacy team:
House No.59, SITJAIN CHAK, BARAIA PATNA, District: PATNA, BIHAR-800007
Registered Office
For privacy rights requests (data access, deletion, portability, etc.), please submit your request through any of the above channels with the following information:
Service Point may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, regulatory guidance, or other factors. We will notify you of significant changes by:
Your continued use of the Service following the posting of changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
You have the right to lodge a complaint with your local Data Protection Authority. You also have comprehensive privacy rights including the right to explanation of automated decision-making and profiling.
You have the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information.
Similar GDPR rights apply. You can contact the ICO (Information Commissioner's Office) for complaints.
You have rights under India's Digital Personal Data Protection Act. We comply with data processing obligations and grievance redressal requirements.
Service Point Privacy Policy © 2026
All rights reserved. This policy is confidential and proprietary to Service Point. Unauthorized reproduction, distribution, or transmission is prohibited.